As the pandemic COVID-19 continues to impact everyone, Formsite has made a few operational changes to support the global community. These changes help to protect our employees and vendors while maintaining the high level of support we’re proud of.

Operational Changes

For our customers, we do not expect any degradation of service as a result of the pandemic. Our organization has prepared for remote operations and our team has responded to the general request for social distancing. All development and support staff recently relocated to safe home-based work for the safety of them and their community. Our global teams have also mostly transitioned to home-based work for the safety of everyone.

We expect to continue development as normal and at the same pace we have maintained in the past. Our design and development staff continues their work uninterrupted and are nearing completion of major updates for the near future.

Customer Support

Support personnel continue to provide technical and strategic help with no change in response times or quality. Our entire support staff is located in central USA around the Chicagoland area and has professional technical backgrounds. We provide very fast answers during business hours (U.S. Central time), typically within one or two hours. Non-business hours, weekends, and holidays are supported by the same staff, albeit at slightly longer intervals.

Service

Formsite uses the cloud-based processing advantages of Amazon’s Web Services (AWS), so we expect no real impact for all customers. We developed our monitoring and administration abilities with remote access from the beginning and continue business as usual.

COVID-19 Information

• Centers for Disease Control

We wish you, your colleagues, and your families enduring health, productivity, and security in the months ahead.

Many times organizations want to collect responses while keeping the visitors anonymous. These can be forms or surveys to collect suggestions or complaints while not exposing the visitors’ information. Anonymous surveys are easy at Formsite.

Some pros and cons of anonymous surveys include:

• More people may complete the survey if they know they’re anonymous
• No chance of exposing personal information from results

• Not able to gather demographic or other related information from results
• Possible ‘box stuffing’ due to reduced ability to prevent multiple submissions

Online forms keep conferences working for organizers, vendors, sponsors, and attendees. From registration forms to follow-up surveys, get started fast with our form templates for conferences.

Trade shows, home shows, annual conferences, job fairs—every kind of event needs forms. Using forms for data collection makes for easy registrations, operations, marketing, and follow-up.

Some examples of form templates for conferences include:

• Vendor registration forms
• Attendee registration forms
• Sponsor forms
• Booth request forms
• Speaker request forms
• Artwork submission forms
• Show surveys
• Information request forms

Formsite’s integrations let form owners create automated systems for processing form data. Some integrations work with uploaded files and others work with results answers, and some do both. The Google Sheets integration keeps a copy of the form results in a Google spreadsheet, which offers many possibilities.

Some of our best Google Sheets tips include:

• How to use Google Sheets with Formsite
• Functions and filters for results data
• Automated charts and graphs
• Columns to rows for multiple entries in a single result

Send Form Results to Google Sheets

Here’s how to set up the Google Sheets integration:

1. Start by building the form
2. Go to the form’s Form Settings -> Integrations page and click the Google Sheets icon
3. Click the button to Get Authorization and complete the authentication steps
4. Use the form name as the spreadsheet name or enter a custom name
5. Select any Results Filters, Results Views, or Results Labels to customize the spreadsheet
6. Click Save
7. Test

Find online order form templates for easy e-commerce at Formsite. Our templates give form owners a quick start when building new order forms. Using the online order form features and items in our form builder help make e-commerce easy.

Examples of order forms include:

• Credit card order forms
• Donation forms
• Recurring services orders
• Subscription forms
• Auction bid forms

Formsite now has the ability to send results documents to Box accounts along with attached files. The Box integration originally allowed forms to send copies of uploaded files to a Box folder. This new enhancement gives form owners a way to save PDF or Word documents of form results to Box.

As a team sharing tool, Box lets users access the same file area as a collaboration and productivity service. Another popular use for Box is as a file backup system to secure uploaded files and allow for remaining under the Formsite file space limit.

As a team sharing tool, Box provides a shared folder for any device to access at any time. Creating or updating files syncs to all folders on all connected devices. Some typical uses include team sharing, backup copies, and real-time notifications for new files. The cloud storage and automation features of Box allow form owners to create powerful team workflows. Some features of Box’s cloud storage service include:

• Sharing files and folders
• Permissions for each user, file, and folder
• Custom naming and personalization using form values
• Version control and file history

Formsite and Dropbox have worked together for a long time to send uploaded files from online forms to a Dropbox folder. This update lets form owners send results data along with uploaded files. Combined with the Results Docs features, forms can send results to Dropbox as PDF or Word documents after every submission.

Dropbox provides a shared folder for any device to access at any time. When adding new files or updating existing ones, the changes apply to all folders on all devices.

Common uses include team collaboration, backup copies, and real-time notifications for new files. The cloud storage features of Dropbox allow form owners to create powerful team workflows. Some features of Dropbox’s cloud storage service include:

• Sharing files and folders
• Permissions for each user, file, and folder
• Custom naming and personalization using form values
• Version control and file history

Use Formsite’s Microsoft OneDrive integration to send form results and uploaded files to a OneDrive account. Choose to send to OneDrive Personal, OneDrive for Business, and SharePoint document libraries. Awesome for making shared file spaces for teams or an automated back-up for form results. Form owners can set up forms to send results to OneDrive with many options.

Microsoft OneDrive is an automatic part of the Windows operating system and works as a desktop application. The fundamental use lets users save and access files across multiple devices. The cloud-based file storage lets OneDrive users share with others and access files wherever it’s installed.

Microsoft OneDrive Personal: An individual OneDrive account as part of every Microsoft account. When a Windows user creates a new Microsoft account, the OneDrive folder is automatically created. The OneDrive Personal folder appears as a folder in Windows and displays its contents wherever the Microsoft account logs in.

Microsoft OneDrive for Business: Allows for a large number of accounts to access a shared cloud storage area. Designed for sharing within an organization, some plans also allow access to the Office 365 applications. Other features include SharePoint connections, mobile apps, video conferencing, email hosting, and more.

SharePoint: Sites created with specific members and content to make collaboration easier. SharePoint sites let teams create specialized environments with common resources and targeted channels.

Formsite has a new option for form owners to receive Slack messages after every form submission. Slack is a team collaboration and messaging system used by a huge number of organizations to stay connected. Form owners can now use Slack to stay notified of form activity. Instead of relying on email, these messages can notify an entire channel or individual person after each form submission.

The integration works with any kind of form and can direct different messages depending on answers in the form. For example, an organization can have several form types:

• Contact form
• Credit card order form
• Service request
• Course enrollment form
• Concept testing survey

Each form can point to a different Slack channel or individual and send a custom message, result information, or a link to view the result.

Formsite has made the Salesforce integration even more useful! Form owners can now choose to send files to Salesforce records using the built-in integration. Creating new records from online form results is simple with our Salesforce integration.

The Salesforce integration lets form owners create new records for any object type like accounts, cases, opportunities, contacts, leads, and others. Salesforce users can also edit the objects and create custom ones containing combinations of field types.

Regardless of the object, Formsite now lets form owners send uploaded files as attachments to Salesforce records. Read more to see how it works.