Net Promoter Score (NPS) Survey Template

Gather real-time customer satisfaction and experience insights effortlessly with the NPS Survey Form Template from Formsite. This user-friendly Net Promoter Score questionnaire enables you and your team to obtain crucial data regarding customer sentiments. By measuring internal and external benchmarks, promptly addressing detractors and negative feedback, and enhancing customer retention, you can significantly improve your business or organization.

Our straightforward NPS survey template features the core question of the Net Promoter Score: “How likely is it that you would recommend this company and its product/service to a friend, family member, or colleague?” Easily customize the question, appearance, and functionality of the form to align with your specific needs. Set up follow-up questions based on respondents’ answers, include additional question types, or add open-ended questions for qualitative feedback. Our intuitive drag and drop editor makes customization a breeze, requiring no coding or HTML knowledge.

Incorporate this customer satisfaction survey template into your regular customer success workflow. Send it via email to new customers after their purchase or share it on social media to target repeat customers. By understanding the drivers of customer loyalty and word-of-mouth business, you can enhance your overall customer experience.

Rest assured that our Net Promoter Score survey, like all Formsite forms, is fully mobile-friendly. The submitted survey data can be effortlessly exported in various formats, including Microsoft Word and Excel, Google Sheets and Docs, PDF, and your CRM for further analysis and utilization.